The data controller for personal data processing is Bedones SAS, with its registered office located in Abidjan, Cocody Riviera Palmeraie, Côte d'Ivoire. For any questions regarding the protection of your data, please contact us at: privacy@bedones.com
2. Data Collected
In connection with providing our services, we collect the following categories of data:Identification data: last name, first name, professional email address, phone number, company name, role within the organization.Social media connection data: OAuth access tokens for the Facebook, Instagram, TikTok, WhatsApp Business, and Messenger accounts you connect to the platform. We never access your passwords — authentication is handled exclusively through the third-party platforms' OAuth 2.0 protocols.Interaction data: messages received and sent through your connected social accounts, comments, order information, and ticket data. This data passes through our systems to enable the AI agents to function.Usage data: connection logs, features used, volume of messages processed, and performance metrics of configured agents.
3. Purposes of Processing
Your data is processed for the following purposes: — Provision and operation of the Bedones platform and its AI agents — Centralization of messages and comments from your social media channels — Automated processing of customer interactions by intelligent agents — Order management and support ticket tracking — Continuous improvement of automated response quality — Customer support and technical assistance — Billing and subscription management
4. Legal Basis for Processing
The processing of your data is based on: — Performance of a contract: processing is necessary for the provision of the services you have subscribed to (message management, AI agents, tickets). — Your consent: for connecting your social media accounts and activating AI agents on your communication channels. — Legitimate interest: for improving our services, analyzing performance, and preventing abuse.
5. Artificial Intelligence Processing
Bedones agents use natural language processing models to analyze incoming messages and generate appropriate responses. Your conversation data is processed in real time by these models to: — Understand the intent of your customers' messages — Generate contextual responses based on the rules you define — Identify and process product orders — Moderate comments according to your criteriaYou retain full control over the scope of your agents' actions. No automated decisions are made without your prior configuration. You may disable automated processing at any time and resume manual management of your interactions.
6. Data Sharing
Your data may be shared with: — Social media platforms (Meta, TikTok) strictly within the scope of API operations required for the service. — Our technical subcontractors: hosting provider (AWS), AI providers, payment services — all bound by data processing agreements compliant with GDPR. — Competent authorities where required by law.We never sell your personal data to third parties. Your conversation data is not used to train third-party AI models without your explicit consent.
7. Data Transfers Outside the EU
Certain data may be transferred to countries outside the European Union in connection with the use of Meta and TikTok APIs. These transfers are governed by the Standard Contractual Clauses (SCCs) adopted by the European Commission and, where applicable, the EU-U.S. Data Privacy Framework.
8. Data Retention
— Account data: retained for the duration of your active subscription, then for 3 years following account closure. — Conversation data: retained on a rolling 12-month basis. Conversations older than 12 months are automatically anonymized. — Billing data: retained for 10 years in accordance with statutory accounting obligations. — Technical logs: retained for 6 months.
9. Your Rights
In accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws, you have the following rights:— Right of access: obtain a copy of all personal data we hold about you. — Right to rectification: correct any inaccurate or incomplete data. — Right to erasure: request the deletion of your data under the conditions provided by law. — Right to data portability: receive your data in a structured, commonly used, and machine-readable format. — Right to object: object to the processing of your data on legitimate grounds. — Right to restriction: request the suspension of processing in certain circumstances.To exercise these rights, please send your request to privacy@bedones.com. We are committed to responding within 30 days.
10. Cookies
Bedones uses cookies that are strictly necessary for the operation of the platform (authentication, session, preferences). Additionally, optional cookies may be used to improve your experience.On your first visit, a consent dialog allows you to choose between accepting all cookies or only essential cookies. Your choice is stored in a cookie_consent cookie valid for one year. You can change your preference at any time by deleting this cookie from your browser.If you accept all cookies, the Meta Pixel measures visits and completed registrations to help assess our ads. It is not loaded when you choose essential cookies only.
11. Security
We implement appropriate technical and organizational measures to protect your data: TLS encryption in transit, AES-256 encryption at rest, multi-factor authentication, regular security audits, role-based access control, and continuous monitoring of data access.
12. Complaints
If you believe that the processing of your data does not comply with applicable regulations, you may file a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés) or the data protection authority of your country of residence.